Welcome to my shop policies section. My philosophy is that your memories should be saved without causing headaches. You should also buy handmade so that you can enjoy the heirloom quality of an item, not just the label. I put tons of love into everything that I do. I begin with an idea, take ideas from what my customers tell me, and try to put that into their quilts.

Most items are shipped using USPS, but in some cases if the buyer requests I will use UPS or FedEx. I do provide insurance and tracking. The shipping costs are not negotiable. All items are shipped within 48 hours of their completion. I only ship to the address listed on your Paypal to ensure that we can both claim our damages should something happen.

I provide tracking on all packages which prevents a lot of loss in the US Postal Service. Each situation is unique and I will examine it and discuss it with you. We will determine the best option for your situation.

Any items sent to me MUST be sent with delivery confirmation and tracking. If you do not use this service, I am not responsible for the loss and/or damage of your articles. We will discuss all aspects of your quilt to ensure that you are happy with your memory quilt. Be prepared to answer and receive emails in a timely manner. I will cancel orders which do not respond within one week of purchase. You must purchase the quilt before I will begin work on it. Quilts can take up to 6 weeks to make, depending on size and how many current orders I have. Please check with me before ordering!